LegalZoom Review 2021

LegalZoom (Legalzoom.com) is one of the oldest online legal tech companies on the market. Founded by R. Shapiro, E. R. Hartman, B. Lee, and B. P. Y. Liu, LegalZoom was created 19 years ago. Now bringing in $200m revenue annually, the company has a decorated workforce and prides itself on its legal expertise.

So, is LegalZoom legit, and as good as it sounds? Let’s explore this LegalZoom.com review.

Services:

  • Last will and testament
  • Living will
  • Power of attorney (financial)
  • Will Codicil
  • Living trust
  • Power of attorney (medical)

Map:

USA map - all states selected

Price level:

Very high
Overall rating88.3%
Updated Dec 15, 2020

LegalZoom Review 2021

LegalZoom (Legalzoom.com) is one of the oldest online legal tech companies on the market. Founded by R. Shapiro, E. R. Hartman, B. Lee, and B. P. Y. Liu, LegalZoom was created 19 years ago. Now bringing in $200m revenue annually, the company has a decorated workforce and prides itself on its legal expertise.

So, is LegalZoom legit, and as good as it sounds? Let’s explore this LegalZoom.com review.

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Pros and cons

  • Credible
  • Suitable for complex situations
  • Other legal help
  • Money back guarantee
  • Poor customer support
  • Not the cheapest

Our Top-Rated Alternatives to LegalZoom

1
Overall rating 97.0
Price level
Moderate
Services
  • Last will and testament
  • Living will
  • Power of attorney (financial)
Pros and cons
  • A large variety of add-ons
  • Easy to update long-term
  • Low cost compared to similar tools
  • Free unlimired updates for one year
2
Overall rating 92.2
Price level
Moderate
Services
  • Last will and testament
  • Living will
  • Living trust
  • Power of attorney (medical)
  • + 2 more
  • Power of attorney (financial)
  • Guardianship of Children
Pros and cons
  • Quick will creation
  • Fantastic website
  • Great Support
  • Comfortably Priced
3
Overall rating 88.3
Price level
High
Services
  • Last will and testament
  • Living will
  • Living trust
  • Power of attorney (medical)
  • + 4 more
  • Power of attorney (financial)
  • Will Codicil
  • Revocation of Living Trust
  • Affidavit
Pros and cons
  • Excellent customer service
  • State-specific documents
  • Clean design
  • eForms is NOT actually free

Editorial Notes

There are at least four reasons why LegalZoom customers continue to choose it for online will making. First, it is convenient. You can create and complete your last will from the comfort of your own home at the most convenient time. Second, it is trusted. The company claims that every 4 minutes someone uses LegalZoom services. Third, it is fast and easy. There is a step-by-step process that has allowed many LegalZoom customers to create a will in under 15 minutes. Finally, LegalZoom offers accessible leag advice. The customers can rely on guidance from highly-rated lawyers from the company’s vetted network.

Credibility

LegalZoom is a well-known company in the online will market. It was established 20 years ago, in 2001. Today LegalZoom is a reputable company that serves thousands of clients. It is accredited with the Better Business Bureau with an exceptional rating of A+. The main three services that LegalZoom offers to its customers are Basic Last Will, Comprehensive Last Will, and Estate Plan Bundle. In order to create any of these documents, all you need to do is answer a series of questions on the LegalZoom website. They will create the document based on your answers.
Established in2001
Registered inGlendale, CA
Google Rating
BBB gradeА+ (accredited)

LegalZoom.com Services and Pricing

Below is the pricing structure for LegalZoom.com. These are some higher prices than we often see when looking at DIY online wills, but they’re far from overpriced. These prices often include things such as a year of legal questions to an attorney, unlimited revisions, and a good selection of documents. However, be warned to look into each product individually, because some only offer 2 weeks of legal questions and only 30 days of free revisions.

Servicesone-docPackage 1Estate Plan BundlePackage 2Living Trust Estate PlanSubscription
Last will and testament$89
Living Will *$39
Living trust$279
Power of attorney (medical)
Power of attorney (financial)$35
Pet Power of Attorney$39
$179$329
* Power of attorney (medical) is included with the Living Will

Wills and Trusts and Family

Will/Trust Package, Last Will and Testament, Living Trust, Living Will, Power of Attorney, Divorce Deed + more

Business

LLC, Incorporation, DBA/Business Names, Sole Proprietorship + more

Intellectual Property

Trademark Registration, Trademark Search, Copyright Registration + more

Contracts and Agreements

Nondisclosure Agreements. Bill of Sale, Promissory Notes + more

Legal Advice

Legal Plans, Browse Attorney Directory, Legal Document Review

LegalZoom.com: Strong Points

  • Credible LegalZoom is a huge name in this industry, and everyone knows it for a reason. LegalZoom has been operating for 19 years by experts and continues to build on their great reputation. The company is unequivocally reliable and provides authentic service.
  • Money-back guarantee — Not only does LegalZoom offer a 14-day free trial, but it has a 60-day money-back guarantee that ensures the customer is happy with the service before parting with their money for good.
  • Suitable for complex situations — Online will-makers are often denounced as being too basic and not accommodating complex scenarios. LegalZoom’s 265 on-demand legal advice along with free revisions means that there’s great guidance for huge changes and unique circumstances in your life.
  • Other legal help — LegalZoom has perhaps the largest catalog of legal products and services on offer than any of its competitors. With 35 business products, 20 will, trust and family products, 13 intellectual property products, and over 200 contracts and agreements to use. To top it off, there’s also legal advice in which you can speak to an attorney.

LegalZoom.com: Weak Points

  • Customer Support — On paper, LegalZoom has good hours for their customer phone support, as well as email. However, LegalZoom.com reviews repeatedly suggest that the quality of the customer service isn’t up to scratch with long wait times and delays in paperwork filing.
  • Forces you into a subscription — Many services that customers may want to use are only available to subscribers. This is a problem if all you want to do is create a will, so you pay the one-time fee, and then cannot pay to have the document checked over unless you subscribe.
  • Price — Legal Zoom isn’t necessarily the most expensive online law firm, but they’re not cheap either. $89 just for a Last Will and Testament is quite pricey and may put off a large demographic who are looking for low-cost alternatives to an attorney. Further, a Living Trust Estate Plan is $329.

Compare Legal Zoom

In case you are interested in a detailed comparison of LegalZoom versus its main competitors, please visit our comparison pages: Nolo vs LegalZoom and Rocket Lawyer vs LegalZoom. Similar to Nolo and Rocket Lawyer, LegalZoom offers attorney consultation on their website, but you don’t need a subscription to use this service. There is a flat fee that you will need to pay for each document and each consultation, and you can buy them as a package with a 100% Satisfaction Guarantee.

Offers Attorney SupportYes
Guarantees100% Satisfaction Guarantee
Payment structureFlat fee
Free trialNo
States coveredAll states

Ease of Use

LegalZoom arguably built its reputation and presence in the market by being very accessible. This meant offering a very easy-to-use document creator. Your experience with LegalZoom, apart from some inconsistent customer service, will be painless. Wills can be created within 15 minutes, and if you are unsure of anything, there is a free consultation with an attorney for assistance. According to many customer reviews, the software used at LegalZoom cannot be topped.
InstructionsYes
Output formatPDF
Turnaround TimeInstant
PlatformWeb-based
UpdatesYes

Unique Functions Offered by LegalZoom.com

Below are some of the great functions offered by LegalZoom.

Legal Advice

— LegalZoom offers plenty of legal advice unlike many of its competitors. There are Document Reviews for $39, Attorney Assist, consultations, and a large attorney directory available.

Unlimited Revisions

— With the Living Will Estate Plan, and many other plans, customers can have unlimited revisions for no extra cost. This means that customers’ will always stay up-to-date and relevant.

Attorney Assist

— A great feature that many companies lack is expert guidance. Even with the $179 Last Will plan, customers have access to 1 year of legal questions related to the plan to experienced attorneys.

FAQ

How long does it take to create a will with LegalZoom?
It takes only about 15 minutes to fill in the questionnaire. LegalZoom will create a will based on your answers, and you will be able to review it with your attorney or on your own.
Do LegalZoom documents meet my state requirements?
Yes, LegalZoom attorneys designed LastWill documents to meet legal requirements in each of the U.S. states.
Can I get legal advice with LegalZoom?
Yes, you can get access to a network of attorneys in all 50 states when you sign up for a membership.
What makes my will legal?
Your will should be created while you are in your sound mind and without any pressure of influence from others. It should be signed and witnessed according to your state law.
Can I make changes to my will?
Yes, you can make as many changes as you need, and if you have the Living Will Estate Plan, there will be no extra cost.

Bottom Line

LegalZoom is a hugely popular law tech company because it’s so easy to use, and it has a great team of legal experts backing it. LegalZoom is absolutely safe to use and comes with some great support features such as Attorney Assist. However, the price reflects this, making it far from a budget version of making a will. So, is LegalZoom trusted? All-in-all, LegalZoom is worth considering if your needs are a little more bespoke, or you simply want the reassurance that they offer through their credibility and attorney support.

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