LegalZoom Review 2023
LegalZoom offers easy-to-use estate planning services, allowing customers to create a will in just 15 minutes. You can create a LegalZoom will for just $89, or go with a comprehensive Last Will Estate Planning package for $249. While a bit on the pricier side, LegalZoom is an option worth considering if your estate circumstances are more uncommon.
Services:
Availability map:
Value for Money:
Official website:
Pros and cons
Editorial Notes
There are at least four reasons why LegalZoom customers continue to choose it for online will making. First, it is convenient. You can create and complete your last will from the comfort of your own home at the most convenient time. Second, it is trusted. The company claims that every 4 minutes someone uses LegalZoom services. Third, it is fast and easy. There is a step-by-step process that has allowed many LegalZoom will maker software users to create a will in under 15 minutes. Finally, LegalZoom offers accessible legal advice. The customers can rely on guidance from highly-rated lawyers from the company’s vetted network.
Credibility: Is LegalZoom legit?
| Established in | 2001 |
|---|---|
| Registered in | Glendale, CA |
| Google Rating | |
| BBB grade | A (Accredited) |
LegalZoom is a well-known company in the online will market. It was established 20 years ago, in 2001. Today LegalZoom is a reputable company that serves thousands of clients. It is accredited with the Better Business Bureau with an exceptional rating of A+. Out of many estate planning services that LegalZoom offers to its customers, the main ones are Basic Last Will, Comprehensive Last Will, and Estate Plan Bundle. Many LegalZoom reviews note how easy it is to create documents using this website. All you need to do is answer a series of questions on the LegalZoom website. They will create the document based on your answers.
Is LegalZoom safe? Is LegalZoom secure?
LegalZoom takes all reasonable steps to protect customers’ information and maintain security. They protect all the personal and financial information and overall make sure that all LegalZoom services are safe and secure.
LegalZoom.com Services and Pricing
When it comes to purchasing LegalZoom services, you have several options. First of all, you can buy separate documents. This is ideal when you only need one form, and you can also make unlimited changes to your document free of charge for 30 days without the need for any Legal Zoom promo codes. The second option is buying a package of comprehensive documents. Each of these documents comes with a discounted 2-week subscription to attorney consultations. You can cancel this subscription after 2 weeks if you no longer need it, or continue the subscription, paying full price for the service.
Finally, the company also offers two document packages: the Last Will Estate Plan and the Living Trust Estate Plan. Both packages include unlimited revisions and free legal consultations for 1 year. After that, you will need to cancel your subscription to attorney consultations if you are no longer using that service, or you will begin getting billed for it.
| Services | one-doc | Package 1 Last Will Estate Plan | Package 2 Living Trust Estate Plan | Subscription |
|---|---|---|---|---|
| Last will and testament | $89.00 | |||
| Living will | $39.00 | |||
| Living trust | $279.00 | |||
| Medical Power of Attorney * | ||||
| Financial Power of Attorney | $35.00 | |||
| $249 | $399 |
Wills and Trusts and Family
Business
Intellectual Property
Contracts and Agreements
Attorney Support
LegalZoom: Strengths
LegalZoom: Weaknesses
Compare Legal Zoom
| Payment structure | Flat fee |
|---|---|
| Free trial | No |
| Guarantees | 60-day money-back guarantee |
| States covered | All states |
| Attorney Support | Yes |
| Attorney Cost | Included in subscription |
There are a lot of factors to consider when choosing a website for creating an online will and other estate planning documents, as there are over a dozen websites that offer different documents and have different policies and features. To make the task easier for you, we’ve evaluated each will-maker according to a set of six criteria and compared them to competitors. You can find the results below.
And if you are interested in a detailed comparison of LegalZoom to its main competitors, please visit our will maker comparison pages: Nolo vs LegalZoom and Rocket Lawyer vs LegalZoom.
Number of Documents Offered
LegalZoom offers legal documents for estate planning and other purposes such as business contracts, intellectual property applications, and more. When it comes to estate planning, customers can use LegalZoom to create a last will and testament, living will, living trust, medical power of attorney, and financial power of attorney.
Payment Structure
LegalZoom customers have several options for buying estate planning documents from the company. First of all, users can buy estate planning documents separately. This is very convenient if you only need a will or a power of attorney. LegalZoom offers two options for one-doc purchases, allowing users to choose between regular and comprehensive documents. Comprehensive documents include free attorney consultations for 2 weeks after purchase. Secondly, LegalZoom customers who need multiple documents can buy a Last Will or Living Trust Estate Plan package. Both packages include a living will, medical and financial powers of attorney in addition to a last will and testament or a living trust, respectively.
Guarantees
LegalZoom does not offer a free trial for their platform. However, the company gives its customers a generous 60 day money-back guarantee. This means that if you don’t like the service you receive, you can request a full refund.
Attorney Support
Some of LegalZoom’s documents and packages come with access to affordable attorney support. For example, customers who purchase one of the company’s comprehensive documents get discounts on lawyer consultations regarding that document for 2 weeks after purchase. Alternatively, you can buy one of two estate planning packages offered by LegalZoom and get unlimited free attorney support for one year. In both of these cases, LegalZoom will renew your subscription to attorney help at the end of the membership period, unless you cancel the service in advance.
Free Document Update Period
Customers who purchase one or more separate documents from LegalZoom can make unlimited changes to those forms for 30 days. Alternatively, if you buy their Last Will or Living Trust Estate Plan, you will be able to amend the documents as many times as you want during the subscription period without any extra cost.
Phone App Availability
Unlike some online estate planning companies, LegalZoom does not have a smartphone app for creating legal documents on the go. However, customers can always access their website in a browser on a mobile device. While this isn’t as convenient as using an app, it still allows you to use the LegalZoom website when you’re not at your computer. However, if having access via a smartphone app is a priority for you, you can browse our website for reviews of other companies like LegalZoom.
Ease of Use
| Instructions | Yes |
|---|---|
| Output format | |
| Turnaround Time | Instant |
| Platform | Web |
| Updates | Limited-time |
LegalZoom arguably built its reputation and presence in the market by being very accessible. This meant offering a very easy-to-use document creator. Your experience with LegalZoom, apart from some inconsistent customer service, will be painless, as evidenced by many positive Legal Zoom reviews online. Wills can be created within 15 minutes, and if you are unsure of anything, and a consultation with an attorney is available, if you need any legal assistance. According to many online will maker reviews, the software used at LegalZoom cannot be topped.
Customer Review Analysis
To help our readers compare different estate planning services, we decided to analyze online reviews of different firms that provide online estate planning services, including LegalZoom. To gauge customer satisfaction, we analyzed over 1,800 reviews found online on different consumer rating platforms. We classified these reviews into three categories: positive, negative, and mixed. Mixed reviews had both favorable and unfavorable comments or were impartial, while positive and negative reviews clearly expressed positive or negative sentiments about the service.
Distribution of LegalZoom reviews compared to industry-wide average
Our research suggests that LegalZoom's customer satisfaction rate is on par with the industry norm, as the company received roughly the same percentage of positive reviews for its services as the average in the industry. The proportions of negative and mixed reviews for LegalZoom's services were also similar to the industry averages. Overall, this indicates that LegalZoom's clients are generally as happy as people who choose other companies.
Most frequently given reasons for liking or disliking LegalZoom
As part of our analysis, we aimed to identify why some people were very happy with LegalZoom's services while others were dissatisfied. Thus, we collected the most frequently mentioned reasons for liking or disliking the company in customer feedback. A significant number of reviewers commended LegalZoom's simplicity, ease of use, and helpful customer support. Impressively, the percentage of reviewers who lauded LegalZoom’s client support was roughly four times higher than the industry average! So if you love a company that invests in customer support, LegalZoom may be the perfect pick.
Reviewers who were not pleased with LegalZoom generally expressed dissatisfaction with the service's high price, customer support, and difficult cancelation process.
Distribution of reviews by service type
LegalZoom provides a diverse range of legal documents across various fields, including estate-planning forms. In our review analysis, we attempted to determine if the feedback was related to estate-related documents or other services offered by LegalZoom. Our findings revealed that only a minimal number of reviewers specifically mentioned using LegalZoom's estate-related documents, while many did not specify which services they utilized or said that they used other legal forms provided by this company.
Unique Functions Offered by LegalZoom.com
Below are some of the great functions offered by LegalZoom.Legal Advice
Unlimited revisions for 1 year
Attorney Assist
FAQ
Bottom Line
Today, LegalZoom is a hugely popular law tech company because it’s so easy to use, and it has a great team of legal experts backing it. LegalZoom is absolutely safe to use and the company offers great support features such as Attorney Assist. However, the price reflects this, making it far from a budget choice for an online will. So, is LegalZoom legit and trusted? All-in-all, LegalZoom is worth considering if your needs are a little more bespoke, or if you’re willing to pay a little extra for this company’s credibility, attorney support, and Legal Zoom will reviews. But if you're looking for cheaper alternatives to LegalZoom, you can browse reviews and select a suitable option on our website.